Ko222's Privacy Policy — Your data is safe with us

Ko222 is a trusted online Sports Betting and gaming platform for users in Bangladesh. We believe no digital platform can be truly trustworthy without a secure and transparent privacy policy. This policy is not just a legal formality — it reflects our genuine accountability to our users.

This privacy policy applies to the following:

• All individuals using the ko222 website (ko222.onl).
• Members who download and use the ko222 mobile app.
• Both registered account holders and guest users.
• Anyone who contacts ko222 (via live chat, email, or support ticket).

Ko222's privacy policy is built in accordance with international data protection standards. We do not collect any information without user consent, and collected data is never used for unauthorized purposes.

Ko222 collects only the information genuinely necessary to provide its services. Requesting unnecessary data is not our practice. A detailed list of the data we collect is provided below:

Ko222 uses collected data exclusively for the specific purposes listed below. It is never used for anything beyond these purposes:

• Account Creation & Management: Verifying registration and login, and ensuring account security.
• Identity Verification (KYC): Meeting legal obligations for age verification and fraud prevention.
• Transaction processing: Processing deposits and withdrawals securely.
• Customer Support: Resolving your complaints, questions, or issues.
• Fraud & Abuse Prevention: Detecting suspicious activity to maintain platform security.
• Promotional Communications: Offers, bonuses, or updates are sent only with your consent.
• Legal Compliance: Completing required reporting to regulatory authorities.
• Platform Improvement: Analysing user experience to improve service quality.

Ko222 never shares your data with third parties for advertising purposes. Using data in any way that violates this privacy policy is strictly prohibited.

Ko222 does not store your information indefinitely. Specific retention periods are defined for each type of data:

• Account & Identity Information: For the duration the account is active, plus a maximum of 5 years after closure (as required by law).
• Financial Transaction Records: Up to 7 years (as required by financial regulatory guidelines).
• Support conversations: 2 years from the date of issue resolution.
• Technical logs (IP, device): 90 days to 1 year.
• Marketing Consent Records: 3 years from the date of opt-out.

Once the retention period expires, your data is securely deleted or anonymised so you can no longer be identified.

Ko222 treats the privacy of your information with the utmost respect. Data is shared with third parties only in the following limited and controlled circumstances:

• Payment Providers: Payment services such as Mobile Banking, Nagad, and Rocket receive only the information needed to complete transactions. They operate under their own privacy policies.
• Identity Verification Services: We work with authorized verification agencies for the KYC process. These agencies do not store your data directly.
• Regulatory Authority: Information is shared as required under lawful orders from government or law enforcement authorities.
• Technology Service Providers: Hosting, cloud storage, or analytics providers have access to limited data solely for technical purposes and are bound by strict confidentiality agreements.

Ko222 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience. ko222 uses three types of cookies:

• Essential Cookies: To maintain login sessions and ensure the platform's core functionality. Without these, the website will not work properly.
• Functional Cookies: To remember your preferred language, theme, and settings. These cookies personalize your experience.
• Analytics Cookies: To understand how the platform is used — which pages are visited most and where issues arise. This data is collected anonymously.

You can disable non-essential cookies through your browser settings. However, doing so may cause some features to not function properly.

As a ko222 user, you have important rights over your own data. We respect these rights and respond to requests as promptly as possible:

• Right to Access: Contact our support team if you would like to know what information we hold about you.
• Right to Rectification: You can request corrections to inaccurate or outdated information at any time.
• Right to Erasure: You may request the deletion of any data that is not subject to legal retention requirements.
• Right to Object to Processing: You have the right to object to the use of your data for specific purposes.
• Marketing Opt-Out: You can opt out of promotional communications at any time.
• Right to Data Portability: In certain circumstances, you may request a copy of your data.

To exercise any of these rights, contact our support team. Requests are typically responded to within 30 days. Complex cases may take up to 60 days.

Ko222 uses industry-leading security technology to protect your data. The key components of our security framework are:

• SSL/TLS Encryption: All data transmitted through the website and app is secured with 256-bit encryption.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Staff Training: Only authorized ko222 staff have limited access to specific data.

Ko222 strictly prohibits anyone under 18 from using the platform. Our policy on protecting minors is unambiguous:

• Age verification is mandatory at registration. Date of birth is confirmed during the KYC process.
• If a user is found to be a minor, their account will be immediately closed and all associated data will be deleted.
• No data relating to minors is stored for any purpose.
• If a parent or guardian believes their child is using ko222, please notify our support team and immediate action will be taken.

Ko222 reserves the right to update this privacy policy when necessary. In the event of any changes, we will take the following steps:

• For any significant policy updates, the "Last Updated" date at the top of this page will be revised accordingly.
• Registered users will be notified by email in advance of any major changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree with the changes, you will have the option to close your account.

If you have any questions about this privacy policy, please reach out to our support team. We are always committed to protecting your privacy.